Harmony Recruitment & Development are looking to recruit a Key Worker for a role in East Lothian.
This will be a fixed term contract initially for 12 months.
The Key Worker will carry out engagement activity with relevant organisations to promote the programme and support customers to positively engage with the programme.
The Key Worker will provide 1 to 1 support to customers who are long term unemployed to help them move towards employment.
The Key Worker will manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness and to address customer’s personal constraints to employment, providing advice and guidance where appropriate.
·To identify, structure and recommend vacancy and training solutions, working closely with the customer to meet their specific needs.
·To provide advice, guidance and support to customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the longer term
·To develop relationships and networks with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processes
·To process documentation accurately and timeously to ensure appropriate information is collated for claim and statistical purposes
·To maintain customer records to ensure audit and quality assurance that meets the needs of the contract
·Maintain the highest standards of customer care at all times
·Wide experience of working in a target driven environment with proven success of engaging and supporting individuals
·Experience in a training, education or learning environment that supports individual’s progression towards employment
·Must be Dynamic, able to challenge, well organised and self-motivated
·Strong communication and interpersonal skills
·Ability to influence and negotiate required outcomes and proactively promote services to a range of individuals
·Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines
·Must have excellent face to face and telephone communication skills with the ability to work on their own initiative
·An understanding of how to support unemployed people using learning as a route way to secure employment.
·Should have strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
·Personal interests including interest in people and willingness to learn
·Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system
·Personal interests regarding interest in career and self-development
·Personal circumstances include willingness to travel and work flexible hours
Our client welcomes applications from people with disabilities or those with health conditions.
The client’s application form is available in other formats upon request
All applicants must obtain a Basic Disclosure on successful appointment.
Our client is a Disability Confident Employer who wishes to engage and encourage people with a disability or long term health condition, ensuring they have the opportunities to fulfil their potential and realise their aspirations. They will interview all disabled applicants who meet the minimum requirements for the job, and make reasonable adjustments to ensure the candidates are not disadvantaged in any way.